Returns must be done within seven (7) working days starting from the day the goods are delivered to you.
You may return your order (or items) for any of the following reasons:
- The product received does not match the specifications or description displayed on the platform;
- The product received is not what you ordered;
- For products that are defective or damaged upon arrival, email to firstname.lastname@example.org with the following information within seven (7) working days:
- Proof of purchase (order number and receipt)
- Reason of return
- Photos of the product(s) showing areas which are damaged and/or wrong
We will arrange the seller to contact you to either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
The general requirements for returns are as follows:
- You have proof of purchase (order number and receipt).
- The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
- All sealed items must not be opened.
- The product must not have been used or installed or had any data inputted.
If your return meets all the requirements above and you wish to proceed with the return, please email to email@example.com with the following information:
- Order number
- Reason of return
- Contact details
We will verify the return reason and acknowledge your request within 7 working days. In the meantime, the seller will be informed of the request. If your return is valid, we will process your refund or replacement, based on what you have indicated in your email. Refund will be reimbursed to you within 14 working days of approval of refund.
If your return is not valid, we will notify you of the reasons. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
Do note that you may only raise Return/Refund request after the order has passed the arranged delivery date or after the order has been delivered.